Personal Service

We are specialist independent advisers who provide free advice and quotations by email every day for Key Man & Relevant Life and other types of Insurance, whether for Directors, Key Employees Shareholders or Partners.

Instead of pushy sales people, we offer a more personal service that provides a thorough market perspective and allows you to make an informed choice.

Complaints

Our aim is at all times to provide you with an excellent service. However, there may be occasions when our service falls short of your expectations.

If you are unhappy with our service please write to us at the following address: Compliance Department, KeyMan Adviser Ltd, Woodland House, 2 Woodland Way, Eastwood, Notts, NG16 3BU, or by telephone on 01773 771380

We will send you a written acknowledgement confirming receipt of your complaint and will inform you of the name or job title of the individual handling the complaint (together with details of the internal complaint handling procedures).

  • A final response will be issued within eight weeks of the initial receipt of your complaint or they will explain why they are not in a position to make a final response
  • In the unlikely event that no response is provided within the eight week period you are entitled to refer your complaint to the Financial Ombudsman Service
  • If you remain dissatisfied with the final response you then have the right to refer the complaint to the Financial Ombudsman Service and must do so within six months

For further information please refer to The Financial Ombudsman Service at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR; Telephone: 0800 023 4567 or 0300 123 9123; Email: complaint.info@financial-ombudsman.org.uk; or Website http://www.financial-ombudsman.org.uk.